Returns & Refunds
Your satisfaction is our priority
30-Day Money-Back Guarantee
We're confident our products will help relieve your plantar fasciitis pain. If you're not completely satisfied, we'll refund your purchase within 30 days.
Return Policy
Return Window
You have 30 days from the date of delivery to return your product for a full refund. The product must be in its original condition with all packaging and accessories included.
Eligible Items
- Unused products in original packaging
- Products with all tags and labels attached
- Items purchased directly from PodiEase
Non-Returnable Items
- Products that have been worn or used
- Items without original packaging or tags
- Sale or clearance items (unless defective)
How to Return Your Order
Get Authorization
We'll send you a return authorization number and shipping instructions within 24 hours
Ship It Back
Pack the item securely and ship it to the address provided. Keep your tracking number
Refund Process
Processing Time
Once we receive your return, we'll inspect it and process your refund within 5-7 business days.
Refund Method
Refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account.
Confirmation
You'll receive an email confirmation once your refund has been processed.
Return Shipping Costs
Free Returns
If the product is defective or we made an error, we'll cover all return shipping costs.
Customer Returns
For change of mind returns, customers are responsible for return shipping costs.
Exchanges
Need a different size or color? We're happy to help! Contact us at info@podiease.com and we'll arrange an exchange for you.
Exchanges are subject to product availability. If your preferred item is out of stock, we'll process a full refund instead.