Frequently Asked Questions

We offer a comprehensive range of podiatrist-approved products including orthotic insoles, night splints, compression socks, foot rollers, and stretching aids. All our products are specifically designed to provide relief from plantar fasciitis pain and support your recovery journey.

Yes! Most of our products come in multiple sizes to ensure a perfect fit. Each product page includes a detailed sizing guide. Our orthotic insoles can be trimmed to fit your exact shoe size, and our compression socks are available in small, medium, large, and extra-large sizes.

Results vary by individual, but most customers report noticeable pain relief within 1-2 weeks of consistent use. For best results, we recommend using our products as part of a comprehensive treatment plan that includes stretching exercises and proper footwear. Full recovery typically takes 3-6 months.

Standard shipping takes 5-7 business days across Australia. Express shipping (2-3 business days) is available for metro areas. We offer free standard shipping on all orders over $100 AUD. All orders are processed within 1-2 business days.

Currently, we only ship within Australia. We're working on expanding our shipping options to include international destinations. Sign up for our newsletter to be notified when international shipping becomes available.

Absolutely! Once your order is dispatched, you'll receive an email with a tracking number and a link to track your package in real-time. If you haven't received tracking information within 2 business days, please contact us at info@podiease.com.

We offer a 30-day money-back guarantee on all products. If you're not completely satisfied, you can return unused items in their original packaging for a full refund. Simply contact us at info@podiease.com to initiate a return.

If the product is defective or we made an error, we'll cover all return shipping costs. For change of mind returns, customers are responsible for return shipping. We'll provide you with detailed return instructions when you contact us.

Yes! We're happy to arrange exchanges for different sizes or colors. Contact us at info@podiease.com and we'll help you find the perfect fit. Exchanges are subject to product availability.

Wear the night splint while sleeping to keep your foot in a gentle stretch position. This helps prevent the plantar fascia from tightening overnight. Start by wearing it for a few hours and gradually increase to full nights. Most users adapt within 3-5 nights.

Our orthotic insoles work best in shoes with removable insoles and adequate depth. They're ideal for athletic shoes, work boots, and casual footwear. We don't recommend using them in high heels, sandals, or very tight-fitting shoes. Each product includes specific shoe compatibility information.

For best results, use the foot roller 2-3 times daily for 5-10 minutes per session. Roll gently along the arch of your foot, focusing on tender areas. Use it in the morning before your first steps, after exercise, and before bed. Consistency is key for effective relief.

Yes! All our products are podiatrist-approved and designed based on clinical research and professional recommendations. Our team includes qualified podiatrists who carefully select and test each product to ensure it meets the highest standards for plantar fasciitis treatment.

No prescription is required. Our products are available for direct purchase and can be used as part of your self-care routine. However, we always recommend consulting with a healthcare professional for persistent or severe foot pain.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. All transactions are processed securely through Shopify's encrypted payment system to protect your financial information.